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Napriek uvedenému objednávky naďalej prijímame, registrujeme a budeme ich vybavovať hneď ako to situácia dovolí.
Otázky ohľadom stavu Vašich objednávok, prosím posielajte iba v elektonickej forme, a to cez kontaktný formulár na našej webovej stránke, alebo na našu e-mailovú adresu gude@gude.sk.

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General Terms of Sale - Güde s.r.o. loading spinner

General Terms of Sale

  • Order via e-shop

The purchase agreement, based on which the sale of goods is realized by the seller to the buyer, arises from the binding order confirmation. By binding order confirmation is considered a confirmation by telephone or e-mail, and one that is made after the previous sending electronic order and verification of stocks of products ordered in quantities necessary to cover the order. Description and price of the goods find buyers in catalogue available on the http://www.kovo.gude.sk

  • Cancellation of orders by the buyer

The buyer has the right to cancel an order without giving any reason, at any time prior to its binding confirmation. After binding confirmation of the order only if the seller fails to comply with the agreed terms of delivery. In case of cancellation of confirmed order the buyer is bound to cover the cost of previous negotiation related with this particular order. Seller will exercise the right to compensation for the damage especially if the purchase of goods is based on individual orders according to § 12 paragraph 5 of Law no. 108/2000 Coll., in which it was necessary to obtain the customer's request or in the event that the context of ensuring the goods has already demonstrable costs. Cancellation fee may be charged to a height of up to 50% of the total price of the goods.

  • Non-confirmation of order

Seller reserves the right not to confirm the order or its part in the following cases:

- Order was not possible to confirm (incorrectly listed information: e-mail address, incorrect personal information)

- The goods are no longer available, quantity of stock inventory is not sufficient to cover the goods from particular order or the goods ordered were removed from product portfolio as well as product catalogue. In the case this happens, the seller will immediately contact the buyer to agree the further steps related to the order.

  • Customer instruction

A customer who does not buy the goods for his or her business is in accordance with applicable law entitled to cancel the contract within 7 working days of receipt of goods. Procedure in case of withdrawal: considering the fact that in case of cancelling the contract the contract is canceled from the beginning, returned or replaced will be all the mutual settlements from the supplier to the customer and opposite from the customer to the supplier. The customer may cancel the contract in writing. By canceling it is necessary to state the order number, variable symbol and date of purchase and submit original proof of purchase. If goods are delivered to the customer, he is bound to send the goods back to the supplier within 15 days from cancelation of order. Supplier, on the other side, is obliged to reimburse the purchased price or it´s part thereof within 15 days of termination. If the returned goods have been damaged by the buyer, the seller reserves the right to make a claim for reimbursement of the damage. If the product supplied is fully complied with quality requirements, the cost of returning the goods will be borne by the customer. The goods delivered by cash on delivery (COD), delivery will be not accepted.

  • Policy of protection of personal data

If the buyer is a natural person, it is needed to fill in the following information by registration: full name, complete mailing address, e-mail address, phone number. This information is necessary to identify the potential buyer and for further communication. If the buyer is a legal entity, it is necessary to enter the following information by registration: Company name, Identification number, tax Identity. These data allow to transfer the necessary accounting operations, prepare tax documents usually required by both parties, or to identify the buyer payment made by bank transfer. Seller protects the privacy of the buyer personal data against misuse. The information collected serve exclusively to improve seller´s services and the seller does not provide them to third parties without the consent of the buyer. By using the company´s e-shop agrees the purchaser with collection and use of information about themselves and their purchases to the above rules.

  •  Terms of delivery

Deliveries are subject of availability of products and operational capabilities of vendor. Deliveries will be settled in 30-day period if not agreed individually other delivery period about which the customer will be informed pursuant to § 10 para. 3 and paragraph. 4 of Act no. 108/2000 Coll.

  • Terms of Payment

- Cash / shipper of Top Trans /
- Payment order

  • Place of collection of goods

Place of collection of goods is established on the basis of the buyer's order. Delivery of goods to the delivery place defined by customer in order is considered as settled delivery. The installation of delivered goods is not included in delivery. The shipped goods always include bill of delivery document, instructions for use of the product, warranty and written information pursuant to § 10. 3 and paragraph. 4 of Act 108/2000 Coll. as amended.

  • Product portfolio

 The product portfolio is unlimited by time, if not stated otherwise in product catalogue.